The Evaluation of Design Supervision Service Based on the Method of SERQUAL

Peng Cheng Pan

doi:10.4028/www.scientific.net/AMM.357-360.2494

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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 357-360The Evaluation of Design Supervision Service Based...

The Evaluation of Design Supervision Service Based on the Method of SERQUAL

Abstract:

More and more owners realized that design played an important role in project development. So design supervision staffs were employed by owners to achieve effective control of the design process in China. It was necessary for owners to get the objective evaluation of design supervision work in order to pay to supervision. Based on the service characteristic of design supervision, the service quality of design supervision was divided into four indicators as the quality of results, the quality of process, Software and hardware equipment and the supervision fee. These four indicators were divided into 20 small elements further. Then, SERQUAL method was introduced in order to get the results. The evaluation results could be used by owners and stakeholders involved in decision making.

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Periodical:

Applied Mechanics and Materials (Volumes 357-360)

Pages:

2494-2497

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.357-360.2494

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Online since:

August 2013

Authors:

Peng Cheng Pan

Keywords:

Design Supervision, SERQUAL Method, Service Evaluation

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References

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