A Study on Methodology to Collect Customer Requirements through the Internet
Timely and accurate access to customer requirements is one of the vital elements of the customer-centric business strategy of modern enterprises. After comparisons of different methods of surveying product and market requirements, we propose to use the Internet information through well-constructed websites to utilize the techniques and methods of collecting customer needs and combining with actual cases in order to provide the basis for new product development in enterprises.
Yi-Min Deng, Aibing Yu, Weihua Li and Di Zheng
S. L. Liu and F. Shen, "A Study on Methodology to Collect Customer Requirements through the Internet", Applied Mechanics and Materials, Vols. 37-38, pp. 59-63, 2010