Application of Middleware for Callcenter in the Housing Fund Management Center

Chang Xing Qi

doi:10.4028/www.scientific.net/AMM.475-476.1129

Paper Titles

Innovative Concepts for Newborn Pain Based Systems with Hu Moment and Similar Classifier
p.1098

Neural Network Performance Comparison in Infant Pain Expression Classifications
p.1104

A Robust Neonatal Facial Pain Cues Classification
p.1110

A Contra-Intellectual Capital Account: Hidden Costsof Quality and Modified by Fuzzy Set
p.1118

Application of Middleware for Callcenter in the Housing Fund Management Center
p.1129

Research on the Construction of System Structure in University Cell Phone Library
p.1133

The Improvement of the X-Service Management Information Platform for Cargo and Ship Agency Based on the Platform of Mobile Information
p.1137

Privacy-Preserving Decentralized Key-Policy Attribute-Based Signcryption in Cloud Computing Environments
p.1144

Implementation of Smart Home System Based on Internet of Things
p.1150

HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 475-476Application of Middleware for Callcenter in the...

Application of Middleware for Callcenter in the Housing Fund Management Center

Abstract:

This paper analyzes the feature of CallCenter,and designs a middleware to connet the callcenter to business system.According to the business characteristics of housing fund, an architecture model of the middleware is designed, and the function and process are described too, After the callcenter application is built, the operation data of the system are analyzed and further suggestions are given

You might also be interested in these eBooks

Sensors, Measurement and Intelligent Materials II

View Preview

Info:

Periodical:

Applied Mechanics and Materials (Volumes 475-476)

Pages:

1129-1132

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.475-476.1129

Citation:

Cite this paper

Online since:

December 2013

Authors:

Chang Xing Qi*

Keywords:

Call Center, Interactive Voice Response (IVR), Middle-Ware

Export:

RIS, BibTeX

Price:

Permissions CCC:

Request Permissions

Permissions PLS:

Request Permissions

Сopyright:

Citation:

* - Corresponding Author

References

[1] Chang-Xing QI , Qing-Dong Du , A Smart IVR system based on application gateways[C] /2009 9th International Conference on Hybrid Intelligent Systems, Shenyang, China : [s, n]: 2009: 110-115.

DOI: 10.1109/his.2009.235

Google Scholar

[2] Chang-xing Qi, Qing-dong Du, Call Center Platform Based on Application Gateway[J], Journal of shenyang normal university(Natural Science edition), 26(4), 2008, pp.438-441.

Google Scholar

[3] Chang-Xing Qi, Hang Li. Application Research of a Scalable Application Gateway Model in Housing Fund Call Center[C] ICCDA.

DOI: 10.1109/iccda.2010.5541519

Google Scholar

[4] Chang-Xing Qi, Qing-Dong Du, Hong-Wei Wang. Construction of Provincial Labor and Social Security Customer Service System[C] ICCDA2010.

DOI: 10.1109/iccda.2010.5541445

Google Scholar

[5] Ya-bin Xu, Yun-fan Zhang, Computer Engineering", 33(5), 2007, PP232-236.

Google Scholar

[6] Zhen Zhang, Shi-jun Zhang, Ben-xiong Huang, Flexible and extensible software design idea of IVR[J]" , Compuer Engineering and Design 23(10) 2002 10, pp.47-49.

Google Scholar