Research on How to Apply Statistical Process Control in IT Service Management

Abstract:

SPC, Statistical process control, is a method of process control by using statistical science. It uses statistical tools to analyze and control the process, then to ensure the process stability and to improve the process quality and ability. Application of SPC in industry is quite broad and has achieved great success. But its application in IT service management is just beginning. In this paper, author first analyzes the principle of SPC. Then author discusses superiority and implementation steps on how to apply SPC to IT service management. And finally, author uses a specific instance to verify its efficiency. This paper can be used for reference in how to improve IT service management ability by using SPC.

• Periodical: Applied Mechanics and Materials (Volumes 568-570)
• Pages: 887-896
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.568-570.887
• Online since: June 2014
• Authors: Jing Gao, Zhi Dong Han
• Keywords: Control Chart, IT Service Management, Quality Control, Statistical Process Control

References

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