The System Evaluation of Passenger Station Travelers Satisfaction

Bing Li; MIN Li

doi:10.4028/www.scientific.net/AMM.587-589.1766

Paper Titles

Evaluation Model of Road Network Vulnerability and its Genetic Algorithm Solution
p.1749

Parking Demand Forecast Method of Big City and its Application
p.1753

Research on Building Integrated Urban Rail Transport System Model of the Hohhot
p.1757

Study on Selection of Alliance Cooperation Partner of Freight Transport on a Special Route
p.1761

The System Evaluation of Passenger Station Travelers Satisfaction
p.1766

Analysis the Transformation and Upgrading Path of the Ports in Pearl River Delta
p.1771

Research on Quick Measurement Method for the Flow Moisture Point of Shipping Liquefiable Solid Bulk Cargoes
p.1776

Studies on Construction and Operation Mode of Intelligent Transportation Systems
p.1780

Research on the Optimization Model of Berth Allocation-Quay Crane Assignment-Truck Scheduling at Container Terminals
p.1785

HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 587-589The System Evaluation of Passenger Station...

The System Evaluation of Passenger Station Travelers Satisfaction

Abstract:

With economic development, abundant modes of transport, the quality of people's in demand for travel gradually increases ,and therefore optimizing and improving passenger station service system seems imperative. In order to improve the quality of passenger service, we shall establish a scientific and reasonable evaluation system, through the terminal passenger satisfaction evaluation to determine whether passenger service to make visitors satisfied and propose specific measures to improve service quality for lower service satisfaction. In this paper, Hohhot, as an example, we conducted evaluation studies for passenger station service, and put forward the corresponding improvement suggestions to improve passenger satisfaction, but also proved the feasibility and practicability of the model established in terms of passenger station’s travelers satisfaction evaluation. The study not only can improve the competitiveness of transport companies but also conducive to the future development of the passenger market.

You might also be interested in these eBooks

Sustainable Cities Development and Environment Protection IV

View Preview

Info:

Periodical:

Applied Mechanics and Materials (Volumes 587-589)

Pages:

1766-1770

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.587-589.1766

Citation:

Cite this paper

Online since:

July 2014

Authors:

Bing Li*, MIN Li

Keywords:

Fuzzy Comprehensive Evaluation, Indicators Importance, Passenger Satisfaction

Export:

RIS, BibTeX

Price:

Permissions CCC:

Request Permissions

Permissions PLS:

Request Permissions

Сopyright:

Citation:

* - Corresponding Author

References

[1] Gong Dongwu Application of intelligent monitoring systems integration and communication technology [D], Wuhan: Huazhong University of Science and Technology, (2002).

Google Scholar

[2] Huo Qiwei, Jiang Huiyuan. High Speed Rail Passenger Satisfaction Evaluation [J] Railway Transport and Economy . (2010).

Google Scholar

[3] Cao Bin, Liu Qing. Railway passenger satisfaction survey of key technologies . 2007. 05.

Google Scholar

[4] Wang Suozhu, He Zhaohui Research evaluation model based on the degree of improvement in railway passenger service quality rough set [J]. Information Engineering College of Capital Normal University. 2011. 07.

Google Scholar

[5] Xia Shaowei, Systems Engineering [M] New York:. John Wiley & Sons, (1992).

Google Scholar

[6] Guo Qianqian, Li Chengbing, Passenger rail service quality based on fuzzy comprehensive evaluation [J] Southwest Jiaotong University 2008. 10.

Google Scholar

[7] Wang Yingluo, systems engineering [M], mechanical work Press, (2008).

Google Scholar