The 4E-Oriented Performance Evaluation of Public Traffic Based on BSC

Abstract:

Under the background of rapid urbanization development in our country, public transportation tends to the development of high speed and comprehensive type. It becomes a major issue how to build the people's satisfaction public transportation. More and more cities pay more attention to the performance evaluation of the traffic system. The paper draws the balanced scorecard strategy map of the public traffic and establishes the index evaluation system based on 4E from citizen dimension, finance dimension, internal operation and safety dimension, learning and growth dimension. Then information entropy theory and AHP are adopted to calculate the weight of each index.

• Periodical: Applied Mechanics and Materials (Volumes 587-589)
• Pages: 2025-2029
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.587-589.2025
• Online since: July 2014
• Authors: Ri Jia Ding*, Fang Zhe Xin
• Keywords: 4E-Oriented Performance Management, BSC, Information Entropy, Public Traffic

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