Research on Time-Efficiency Oriented Mechanism of After-Sale Service Logistics Operation - China's Automobile Maintenance Industry as Example
In recent years, with the quick development of domestic automobile industry, the after market’s demand is demonstrating strong progress. However, due to lack of customer quick responsive system of after-sale service logistics, quite a few enterprises suffer from gradual loss of profit and customer resource. The article summarize the as-is status for time-efficiency management of after sale logistics, explaining the driving factor of current issues, i.e., task oriented current system, capacity constraint of logistics activities, lack of customer time efficiency evaluation and blank of after sale logistics operation staff. Based on these, together with investigation of companies, bring forward the mechanism of time-efficiency oriented after-sale logistics operation. This mechanism consists of eight sub-systems: organization structure, network planning and layout, reverse logistics operation procedure, time window evaluation mechanism, automatic replenishment system, reverse forecasting system, Kan-ban message system as well as disposal & reuse system. Furthermore, the article makes analysis of the internal operations and external relevance of these eight sub-systems.
H. Hao "Research on Time-Efficiency Oriented Mechanism of After-Sale Service Logistics Operation - China's Automobile Maintenance Industry as Example", Advanced Materials Research, Vols. 179-180, pp. 1037-1041, 2011