Investigation on Knowledge Work Process and its Characteristics Based on Human-Information System (H-IS) Interaction
This paper investigates knowledge work process and its characteristics based on human-information system (H-IS) interaction using concurrent protocol and observation methods. It is found that the ability of knowledge workers to obtain information feedback from information system (IS) is a key factor affecting the information processing speed of knowledge work. Therefore, an enhanced H-IS collaboration reduces the total time of knowledge work and improves knowledge work efficiency. In addition, when IS is applied to semi-structured knowledge work, H-IS interaction has insignificant influence on the quality of the task.
Helen Zhang, Gang Shen and David Jin
Y. Liao et al., "Investigation on Knowledge Work Process and its Characteristics Based on Human-Information System (H-IS) Interaction", Advanced Materials Research, Vols. 225-226, pp. 720-724, 2011