Investigation on Knowledge Work Process and its Characteristics Based on Human-Information System (H-IS) Interaction

Abstract:

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This paper investigates knowledge work process and its characteristics based on human-information system (H-IS) interaction using concurrent protocol and observation methods. It is found that the ability of knowledge workers to obtain information feedback from information system (IS) is a key factor affecting the information processing speed of knowledge work. Therefore, an enhanced H-IS collaboration reduces the total time of knowledge work and improves knowledge work efficiency. In addition, when IS is applied to semi-structured knowledge work, H-IS interaction has insignificant influence on the quality of the task.

Info:

Periodical:

Advanced Materials Research (Volumes 225-226)

Edited by:

Helen Zhang, Gang Shen and David Jin

Pages:

720-724

DOI:

10.4028/www.scientific.net/AMR.225-226.720

Citation:

Y. Liao et al., "Investigation on Knowledge Work Process and its Characteristics Based on Human-Information System (H-IS) Interaction", Advanced Materials Research, Vols. 225-226, pp. 720-724, 2011

Online since:

April 2011

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Price:

$35.00

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