Drivers and Inhibitors of E-Commerce Adoption in Small and Medium Sized Enterprises

Abstract:

E-commerce have become increasingly popular in our everyday business and personal lives. For many organizations, competitiveness in e-commerce requires a successful presence on the web. This paper provided an insight about factors affecting business-to-business e-commerce adoption and implementation in small and medium-sized enterprises. The research is based on a wide literature review, focused on proposing a theoretical model of technological, environmental and organizational factors influencing e-commerce adoption and implementation. The results of the empirical research provided indication to small and medium-sized enterprises interested to adopt business-to-business e-commerce, large companies interested to conduct e-commerce transactions with small and medium sized companies and policy makers.

• Periodical: Advanced Materials Research (Volumes 225-226)
• Pages: 929-932
• DOI: https://doi.org/10.4028/www.scientific.net/AMR.225-226.929
• Online since: April 2011
• Authors: Heng Wang, Jin Chang Hou
• Keywords: E-Commerce (EC), External Environment, Organizational Environment Context, Technological Environment Context

References

[1] OECD Small and medium Size Enterprise Outlook, Accessed the 15th of August 2006, http: /www. oecd. org.

[2] Zwass, V., Foundations of Information Systems, McGraw-Hill, New York (1997).

[3] Ada Scupola: SMES' E-commerce Adoption: Perspectives From Denmark And Australia. Journal of Enterprise Information Management. Vol. 22 (2009) pp.1-2.

DOI: 10.1108/17410390910932803

[4] Jeyaraj, A., Rottman, J., Lacity, M.J.: A Review Of The Predictors, Linkages, And Biases In IT Innovation Adoption Research. Journal of Information Technology, Vol. 21, Iss. 1, (2006), pp.1-23.

DOI: 10.1057/palgrave.jit.2000056

[5] Rogers, E.M.: The Diffusion of Innovations, 4th edition. Free Press, New York (1995).

[6] Chong, S. and Bauer, C.: A Model Of Factor Influences On Electronic Commerce Adoption And Diffusion In Small And Medium-Sized Enterprises. In: Fourth Pacific Asia Conference On Information Systems, Hong Kong, June 1 (2000).

[7] Tornatzky, L. G., Fleischer, M.: The Processes of Technological Innovation, Lexington Books (1990).

[8] Ramdani, B. and Kawalek, P.: SME Adoption of Enterprise Systems in the Northwest of England: An Environmental, Technological and Organizational Perspective. In: The International Federation for Information Processing, Vol. 235, Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda. Boston. (2007).

DOI: 10.1007/978-0-387-72804-9_27

[9] Scupola, A.: The Adoption of Internet Commerce by SMEs in the South of Italy: An Environmental, Technological and Organizational Perspective. Journal of Global Information Technology Management, Vol. 6, No. 1, (2003), pp.51-71.

DOI: 10.1080/1097198x.2003.10856343

[10] Lertwongsatien and Wongpinunwatana: E-commerce Adoption in Thailand: An Empirical Study of Small and Medium Enterprises (SMEs). Journal of Global Information Technology Management, Vol. 6, No. 3 (2003), pp.67-83.

DOI: 10.1080/1097198x.2003.10856356

[11] Iacovou, C.L., Benbasat, I., Dexter, A.S.: Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology. MIS Quarterly, Vol. 19, Issue 4 (1995), pp.465-485.

DOI: 10.2307/249629

[12] Kuan, K., and Chau, P.: A Perception-Based Model Of EDI Adoption In Small Businesses Using Technology-Organization-Environment Framework. Information and Management, 38, (2001), pp.507-521.

DOI: 10.1016/s0378-7206(01)00073-8

[13] Mirchandani and Motwani: Understanding Small Business Electronic Commerce Adoption: An Empirical Analysis. Journal of Computer Information Systems, Spring, (2001), pp.70-73.

[14] Sabherwal, R., Jeyaraj, A., Chowa, C.: Information System Success: Individual and Organizational Determinants. Management Science, Vol. 52, Iss. 12, (2006) , pp.1849-1864.

DOI: 10.1287/mnsc.1060.0583

[15] Thong, J.Y.L.: An Integrated Model Of Information Systems Adoption In Small Business. Journal of Management Information Systems, Vol. 15, Issue 4, (1999), pp.187-214.

DOI: 10.1080/07421222.1999.11518227

[16] Dholakia, R.R., Kshetri N.: Factors Impacting The Adoption of The Internet Among SMEs. Small Business Economics, Vol. 23, No. 4 (2004).

DOI: 10.1023/b:sbej.0000032036.90353.1f

[17] Al-Qirim, N.: The Role of The Government and E-Commerce Adoption in Small Businesses in New Zealand. International Journal of Internet and Enterprise Management, Vol. 4, No. 4, (2006) pp.293-313.

DOI: 10.1504/ijiem.2006.011042

[18] Papazafeiropoulou: Inter-Country Analysis of Electronic Commerce Adoption in South Eastern Europe: Policy Recommendations for the Region. Journal of Global Information Technology Management, Vol. 7, No. 2 (2004).

DOI: 10.1080/1097198x.2004.10856372

[19] Zhu, K., Kraemer, K., Xu, S.: Electronic Business Adoption By European Firms: A Cross-Country Assessment Of The Facilitators And Inhibitors. European Journal of Information Systems, Vol. 12, Iss. 4, (2003), pp.251-268.

DOI: 10.1057/palgrave.ejis.3000475

[20] Grandon, E., Pearson, J.M.: Strategic Value and Adoption of Electronic Commerce: An Empirical Study of Chilean Small and Medium Businesses. Journal of Global Information Technology Management, Vol. 6, No. 3 (2003).

DOI: 10.1080/1097198x.2003.10856354