The Discussion on Service Quality Evaluation Based on SERVQUAL Model Application

Han Tao Yang

doi:10.4028/www.scientific.net/AMR.452-453.1030

Paper Titles

Green Design for Products Based on Modern Industry
p.1009

Study of the Oxygen Transfer Efficiencies in the Different Methods Used in the Technique of Hypolimnetic Aeration
p.1014

Innovation Dynamics of Materials Manufacturing Industry: Changes in Management of Technology due to Socio-Economic Changes
p.1020

Sequential Homography-Based Alignment for HDR Image Generation
p.1025

The Discussion on Service Quality Evaluation Based on SERVQUAL Model Application
p.1030

Study on Production Safety Accident Prevention and Control Method
p.1035

Evaluation of Forest Fire Indirect Loss
p.1039

The Empirical Research on Information Innovation System - Evidence from the 322 Questionnaires in China’s Enterprises
p.1044

Performance Reliability Modeling Based on ARIMA Model
p.1049

HomeAdvanced Materials ResearchAdvanced Materials Research Vols. 452-453The Discussion on Service Quality Evaluation Based...

The Discussion on Service Quality Evaluation Based on SERVQUAL Model Application

Abstract:

Service quality is good or bad is dominated by the many intangible factors. The measurement and evaluation of service quality has been a challenge. The paper is based on the SERVQUAL model which can be used to evaluate service quality. In addition, the paper discusses how to use this method measuring and evaluating the service quality in practice

You might also be interested in these eBooks

Management, Manufacturing and Materials Engineering

View Preview

Info:

Periodical:

Advanced Materials Research (Volumes 452-453)

Pages:

1030-1034

DOI:

https://doi.org/10.4028/www.scientific.net/AMR.452-453.1030

Citation:

Cite this paper

Online since:

January 2012

Authors:

Han Tao Yang

Keywords:

Service Quality Measure SERVQUAL Model

Export:

RIS, BibTeX

Price:

Permissions CCC:

Request Permissions

Permissions PLS:

Request Permissions

Сopyright:

Citation:

References

[1] A. Parasuraman, Valarie A. Zethaml, and Leonard Berry A Multiple Item Scale for Mearsuring Consumers Perceptions of Service Quality, Journal of Retailing 64 (1988) 12-40.

Google Scholar

[2] Service Management: Operations, Strategy and Information Technology, Second Edition /(U.S. ) Fitzsimmons (Fitsimmons, J, A), Fitzsimmons (Fitsimmons, M, J) Department, Beijing: Mechanical Industry Publishing Press, 2000. 3 p.191.

Google Scholar

[3] Donald • R • S Lyman Russell wet satisfied: Product Management, Beijing University Press, 1998 edition, p.373.

Google Scholar