Implementation of Quality Management System in Malaysian Construction Industry

Abstract:

This paper sets out to explore the degree of Quality Management System (QMS) implementation in current Malaysian construction industry. This research test these with a questionnaire based on nine major QMS aspects which are gathered from literature review. Data collected was analyzed using Mean and ANOVA. The findings indicate that QMS are implemented in moderate level with slight differences between mean values from various aspects. Besides, top management level respondents react more positive towards implementation of QMS in all aspects compared to middle management level and lower management respondents. Future research will benefit by using different QMS aspects for further improvement and replication to other industries.

• Periodical: Advanced Materials Research (Volume 903)
• Pages: 359-364
• DOI: https://doi.org/10.4028/www.scientific.net/AMR.903.359
• Online since: February 2014
• Authors: Kung Leong Tiong*, Norhayati Zakuan, Muhamad Zameri Mat Saman, Mohd Shoki Md Arif, Ahamad Zaidi Bahari
• Keywords: Construction Industry, Degree of Implementation, ISO 9000, Quality Management System

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