Research on Energy Logistics Service Quality Management Implications to Sustainable Development

Abstract:

Analyzed about the present situation of energy logistics service quality, and combined with related literature at home and abroad, select “energy logistics tracking information timeliness”, “accuracy of energy logistics tracking information”, ”energy delivery time accuracy”, “energy distribution accuracy “, “energy integrity “, “error handling” six elements as a measure factors of the energy logistics service quality, establish research model. Through questionnaire investigation and quantitative analysis verify this research model. The Conclusions: energy distribution of accuracy have significant positive effects on sustainable development, and influence degree; Energy delivery time accuracy, integrity have significant positive effects on sustainable development, but the impact is relatively small; While energy logistics tracking information timeliness, accuracy and error of energy logistics tracking information treatment had no significant influence to the sustainable development of economy and society. Energy logistics is an important part of the logistics industry, also is an important support of economic society and people's life. Improve the quality of energy logistics service, to play an important role in promoting sustainable development.

• Periodical: Advanced Materials Research (Volumes 986-987)
• Pages: 479-482
• DOI: https://doi.org/10.4028/www.scientific.net/AMR.986-987.479
• Online since: July 2014
• Authors: Fang Xu Han*, Chun Fa Li, Qi Qi Yang
• Keywords: Energy Logistics, Service Quality, Sustainable Development

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