Research on Customer Satisfaction Indexes for Dinning Based on ANP

Jin Yu Wei; Jing Zhuang; Ran Bi

doi:10.4028/www.scientific.net/KEM.439-440.778

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HomeKey Engineering MaterialsKey Engineering Materials Vols. 439-440Research on Customer Satisfaction Indexes for...

Research on Customer Satisfaction Indexes for Dinning Based on ANP

Abstract:

with the development of economic, the service industry which is one of the most important component of GDP, is developing very fast. This paper provided a method to evaluate the priorities on dinning service. The factors which affect the dinning service were setup and an evaluation model was built. With the method analytic Network Process, the priority of factors was compute.

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Periodical:

Key Engineering Materials (Volumes 439-440)

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778-782

DOI:

https://doi.org/10.4028/www.scientific.net/KEM.439-440.778

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Online since:

June 2010

Authors:

Jin Yu Wei, Jing Zhuang, Ran Bi

Keywords:

Analytic Network Process (ANP), Dinning Service, Index System

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References

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