Research on Customer Satisfaction Indexes for Dinning Based on ANP
with the development of economic, the service industry which is one of the most important component of GDP, is developing very fast. This paper provided a method to evaluate the priorities on dinning service. The factors which affect the dinning service were setup and an evaluation model was built. With the method analytic Network Process, the priority of factors was compute.
J. Y. Wei et al., "Research on Customer Satisfaction Indexes for Dinning Based on ANP", Key Engineering Materials, Vols. 439-440, pp. 778-782, 2010