Research on Customer Satisfaction Indexes for Dinning Based on ANP

Abstract:

Article Preview

with the development of economic, the service industry which is one of the most important component of GDP, is developing very fast. This paper provided a method to evaluate the priorities on dinning service. The factors which affect the dinning service were setup and an evaluation model was built. With the method analytic Network Process, the priority of factors was compute.

Info:

Periodical:

Key Engineering Materials (Volumes 439-440)

Edited by:

Yanwen Wu

Pages:

778-782

DOI:

10.4028/www.scientific.net/KEM.439-440.778

Citation:

J. Y. Wei et al., "Research on Customer Satisfaction Indexes for Dinning Based on ANP", Key Engineering Materials, Vols. 439-440, pp. 778-782, 2010

Online since:

June 2010

Export:

Price:

$35.00

In order to see related information, you need to Login.

In order to see related information, you need to Login.