An Exploratory Study of Logistics Service Quality Model

Bing Zheng; Yi Xiong Feng; Jian Rong Tan; Jun Hua Che

doi:10.4028/www.scientific.net/MSF.532-533.1052

Paper Titles

A New Approach to Achieve Lean Production in Workshop-Production Preparation Package
p.1036

A CAS Approach for the Coordination and Optimization Problem in Supply Chains
p.1040

Prediction of Spring Back of the Two-Axle Rotary Shaping Based on Neural Network
p.1044

Research on Man-Machine Cooperation Manipulator and Information Integrated Technology in Advanced Manufacturing
p.1048

An Exploratory Study of Logistics Service Quality Model
p.1052

A Study on Multi-Colony Diploid Immune Algorithm and Its Application in Manufacture
p.1056

A Study on the Aviation Manufacture Cell Scheduling Based on Adaptive Ant Colony Algorithm
p.1060

Framework of Virtual Private Supply Chain Management
p.1064

Study on Approach to Fuzzy Product Configuration Based on Vague Customer Requirements
p.1068

HomeMaterials Science ForumMaterials Science Forum Vols. 532-533An Exploratory Study of Logistics Service Quality...

An Exploratory Study of Logistics Service Quality Model

Abstract:

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for the business customers. As a service offering, logistics services are also subject to cultural influences that exist in trade. In this article, we argue that logistics service quality (LSQ) components comprise personnel contact quality, information quality, ordering procedures, order accuracy, order condition, order discrepancy handling, order quality, convenience, agility and timeliness in context of China. This paper presents a hypothesize model of LSQ as a process.

You might also be interested in these eBooks

Advances in Materials Manufacturing Science and Technology II

View Preview

Info:

Periodical:

Materials Science Forum (Volumes 532-533)

Pages:

1052-1055

DOI:

https://doi.org/10.4028/www.scientific.net/MSF.532-533.1052

Citation:

Cite this paper

Online since:

December 2006

Authors:

Bing Zheng, Yi Xiong Feng, Jian Rong Tan, Jun Hua Che

Keywords:

Logistics Service, Logistics Service Quality, Satisfaction

Export:

RIS, BibTeX

Price:

Permissions CCC:

Request Permissions

Permissions PLS:

Request Permissions

Сopyright:

Citation:

References

[1] C.C. Bienstock, J.T. Mentzer and M.M. Bird: Journal of the Academy Marketing Science, Vol. 25 (1997), pp.31-44.

Google Scholar

[2] J.T. Mentzer and L. R Williams: Journal of Marketing Channels, Vol. 8 (2001), pp.29-48.

Google Scholar

[3] J.T. Mentzer, D.J. Flint and J.L. Kent: Journal of Marketing, Vol. 10 (2001), pp.82-10. 4.

Google Scholar

[4] J.T. Mentzer, D.J. Flint and J.L. Kent: Journal of Business Logistics, Vol. 20 (1999) No. 1, pp.9-32.

Google Scholar

[5] L.M. Rinehart, M.B. Cooper and G.D. Wagenheim: Journal of the Academy of Marketing Science, Vol. 17 (1989), pp.63-71.

Google Scholar

[6] Perrault, D. William and F. Russ: MSU Business Topics, Vol. 22 (1974), pp.37-45.

Google Scholar

[7] Babakus and M. Inhofe: Academy of Marketing Science, 1992, pp.376-380.

Google Scholar

[8] J.T. Mentzer, R. Gomes and R.E. Krapfel: Journal of the Academy of Marketing Science, Vol. (1989), pp.53-62.

Google Scholar