Development of Statistical Server to Apply Call Center Management Solution

Ik Soon Kown; Byung Hyun Choi; Hie Sik Kim

doi:10.4028/www.scientific.net/AEF.2-3.655

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HomeAdvanced Engineering ForumAdvanced Engineering Forum Vols. 2-3Development of Statistical Server to Apply Call...

Development of Statistical Server to Apply Call Center Management Solution

Abstract:

The study, one of the important solutions in the Call-center about the Call Management System Server and the Call Management System Server than that of the current situation and the advantages and disadvantages of using the measures studied and improved integration of future models of the proposed statistical solution.

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Periodical:

Advanced Engineering Forum (Volumes 2-3)

Pages:

655-658

DOI:

https://doi.org/10.4028/www.scientific.net/AEF.2-3.655

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Online since:

December 2011

Authors:

Ik Soon Kown, Byung Hyun Choi, Hie Sik Kim

Keywords:

Call Management System, Server, Statistics

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