Construction of E-Government Performance Management in the Angle of Service Government
The performance management of e-government is crucial for e-government construction which can realize the orientation function to directly influence the e-government constructing level. This paper attempts to build e-government performance management system in view of service-oriented government from micro and macro perspective, to enhance its service quality and public satisfaction. This paper defines performance management and e-government performance management system in view of service government, in this basis, build e-government performance management system in view of service government from the perspective of the macro and micro system, meanwhile in order to establish e-government performance management system comprehensively, the article finally stated the problems we should pay attention to when building performance management system. The article builds the macro model of e-government performance management system, and also built the static of five system and dynamic system of PDCA cycle system in micro-system.
Dongye Sun, Wen-Pei Sung and Ran Chen
X. L. Hu "Construction of E-Government Performance Management in the Angle of Service Government", Applied Mechanics and Materials, Vols. 121-126, pp. 1957-1960, 2012