Design and Implementation of IT Operations and Maintenance System for Chinese Universities

Abstract:

This paper discusses on an IT operations and maintenance system based on Information Technology Infrastructure Library (ITIL). According to the realities of Chinese universities, the system requirements, design and implementation are described. The system adopts a three-tier structure made up of data acquisition layer, data storage layer and application layer, which provides management functions for network equipment, application services, and business systems.

• Periodical: Applied Mechanics and Materials (Volumes 220-223)
• Pages: 2746-2749
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.220-223.2746
• Online since: November 2012
• Authors: Tian Ying Gao, Zhi Gang Zhang
• Keywords: ITIL, Monitoring, Operation and Maintenance, SNMP

References

[1] Tomoda Kazuo: Fujitsu Scientific and Technical Journal Vol. 46(2010), pp.344-351

[2] Van Bon, Jet al: Foundations of IT Service Management:based on ITIL (Van Haren Publishing, Holland 2005)

[3] McNaughton Blake, Ray Pradeep, Lewis Lundy: Information and Management Vol. 47(2010), pp.219-225

[4] Bartolini Claudio, Stefanelli, Cesare, Tortonesi Mauro: IEEE Trans. Netw. Serv. Manage. Vol. 7(2010), pp.132-144

DOI: 10.1109/tnsm.2010.1009.i9p0321

[5] Izza .Saïd, Imache Rabah: Int. J. Inf. Technol. Manage. Vol. 9(2010), pp.423-445

[6] Douglas Mauro, Kevin Schmidt: Essential SNMP (O'Reilly Media, Inc., USA 2005)

[7] Zhang You-peng, Ding Zhi-gang, Zhang Shao-hua, Wang Peng: Computer Engineering and Design Vol. 31(2010), pp.2084-2088

[8] Gerald Carter: LDAP System Administration (O'Reilly Media, Inc., USA 2003)