DEA-Based Measurement of Information System Performance
This paper selects YMK-DEA and C2GS2-ISS models for the evaluation of performance of complex information systems. Referring the balanced scorecard, evaluation indexes for IS performance are presented from four perspectives, including finance, customer, internal processes and learning and growth. Taking the information systems from 30 steel sale enterprises as examples, this paper uses YMK-DEA and C2GS2-ISS models to evaluate IS performance from the angles of both technical efficiency and scale efficiency, and compares the results with those from C2R and C2GS2 models. Finally, some suggestions for IS improvement are given.
H. W. Wang et al., "DEA-Based Measurement of Information System Performance", Key Engineering Materials, Vols. 467-469, pp. 597-602, 2011