A Customer's Requirements Analysis Approach for Kano’s Model

Quan Shan; Yan Chen

doi:10.4028/www.scientific.net/AMR.753-755.3140

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HomeAdvanced Materials ResearchAdvanced Materials Research Vols. 753-755A Customer's Requirements Analysis Approach for...

A Customer's Requirements Analysis Approach for Kano’s Model

Abstract:

Modularity has been recognized as a vital factor to implement mass customization. To obtain the optimization project of modular design, customer's requirements must be gained firstly. There has different level for each customer's requirement. So, the classification technology of customer's requirements, which using KANO model investigate questionnaire, is expatiated in this paper. Then, the attribute class of customer's requirements can be gained. A questionnaire, which using the household hanging air-conditioning system as an example, is proposed in this paper. The result, which using KANO theory to analyze, demonstrates the feasibility of the proposed approaches.

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Periodical:

Advanced Materials Research (Volumes 753-755)

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3140-3143

DOI:

https://doi.org/10.4028/www.scientific.net/AMR.753-755.3140

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Online since:

August 2013

Authors:

Quan Shan, Yan Chen

Keywords:

Customer's Requirement, Kano’s Model, Modular Design

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