Application of EFQM-Based Excellence Model in PPP Projects

Abstract:

Public Private Partnerships (PPP) is widely applied in worldwide infrastructure development. The performance of the PPP project company should be under monitoring of the public sector to ensure that the reasonable interests of the public users are not sacrificed. In this regard, a key issue is the qualitative and quantitative measurement of the services provided by the project company. This paper introduces the European Foundation for Quality Management (EFQM) based excellence model, which has been popularly used in enterprise management, into the PPP projects. Firstly, a comprehensive literature review is conducted, that, an EFQM Model is introduced and its advantages for PPP projects are analyzed. Then, the performance evaluation criteria are established and the performance indicators are identified for PPP projects based on literature review. Finally, a performance evaluation model for PPP projects in general is formulated based on the EFQM model.

• Periodical: Applied Mechanics and Materials (Volumes 174-177)
• Pages: 2957-2965
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.174-177.2957
• Online since: May 2012
• Authors: De Li Yao, Ze Chao Du, Yang Hu
• Keywords: Application, EFQM Model, PPP Projects

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